When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.

All orders are processed and shipped within 3 business days. After an order is placed, if your order needs verification of payment, it can delay the processing of your order. This does not include weekends or holidays.

You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated. 

Swimwear is an intimate and we do not accept returns, exchanges, or refunds once the piece has been in your possession. We recommend reading size chart before purchasing.

Tropic Sevyn will NOT contact any parcel service on your behalf. When the package leaves our facility, the customer assumes all responsibility for the package.

Tropic Sevyn is NOT responsible for the refund or re-ship of any packages due to the following circumstances: 

- held or returned packages due to incorrect address or undeliverable.

- shipments lost at any point in the parcel process. 

- shipments stolen at any point in the parcel process.